Reviews Rubric |

Reviews Rubric

How CentSai Rates Products and Services

Honest reviews help consumers decide what product or service to buy. The CentSai Promise: Our reviews are written independently. Here is the rubric we use to evaluate any product before it is placed in our Buyer’s Guides, rated on a scale of 0-12 in the below categories. No one should have to deal with fake reviews or news…ever!

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CategoriesPoor
(1)
Okay
(2)
Excellent
(3)
Score
Ease of UseProduct or service is difficult to use. Fulfills few of the advertised functionalities. The product or service makes your day more difficult than before you began using it.Product or service is usable but not optimized. Fulfills some, but not all, of the advertised functionalities. The product or service leaves you feeling indifferent.Product or service is simple to use. Fulfills all of the advertised functionalities. The product or service genuinely adds value to your day-to-day lifestyle.Product score will range between 1 and 12 points. (1-12)
Bang for Your BuckProduct or service costs more in either money or time than the benefits it affords. Competitors provide better value, either by being more affordable, or by providing more for the same cost. You feel “ripped off.”Product or service provides middle-of-the-road value for money. You feel indifferent about the money you’ve spent.Product or service is an excellent value, being topped by few in the market. You feel as if you found a bargain.Product score will range between 1 and 12 points. (1-12)
Customer ServiceCompany provides no obvious guarantee on service or warranty on product. Customer service department unreachable or reachable with excessive hold times (more than 10 minutes). Not reachable by phone or chat, only email.Company guarantees service or warrantees product for a shorter amount of time than competitors. Customer service is reachable but with moderate wait times (5-10 minutes) and excessive robotic menus, or is available only via email.Company guarantees service or warrantees product for as long or longer than competitors. Customer service is easily reachable via live chat, email, or phone with minimal (< 5 minutes) or no wait times.Product score will range between 1 and 12 points. (1-12)
ReputationCompany has C+ or lower rating from the Better Business Bureau (BBB), and/or product or service has less than a three-star average consumer review on three or more major websites or marketplaces (Facebook, Google, App Store, Yelp, etc.).Company has between a B– and A rating from the Better Business Bureau (BBB), and/or product or service has between a three- and four-star average consumer review on three or more websites or marketplaces (Facebook, Google, App Store, Yelp, etc.).Company has an A+ rating from the Better Business Bureau (BBB), and/or product or service has above a four-star average consumer review on three or more websites or marketplaces (Facebook, Google, App Store, Yelp etc.).Product score will range between 1 and 12 points. (1-12)

Products or services are eligible to receive a score in the above categories if they meet one or multiple of the guidelines in the boxes. They are not required to meet all the listed criteria to be scored as such.