UpWork Reviews
10/12

CentSai prides itself on writing independent reviews. Check out our rubric to see the objective stardards we use.

Upwork is a website for all types of freelancers to find jobs in their areas of expertise. It also allows companies to crowdsource work such as graphic design. You can browse workers’ profiles, review proposals they send you, and schedule a time to talk to them if you’re interested. Upwork promises to help freelancers quickly and easily find those who need their skills, and vice versa.

Bang for Your Buck
Bang for Your Buck
Score:3/3

It can take up to 24 hours to be approved by Upwork, though we were approved instantly. Once you’re in, you can apply for jobs in your area quickly and easily. If you’re a worker, it allows you to create a flexible schedule. If you’re looking to hire, it save hours of interviewing and sourcing potential talent for your business.

Ease of Use
Ease of Use
Score:2/3

The site’s layout is clear to navigate, whether you’re trying to hire someone or you’re looking for work. It’s split into various categories — such as writing, design, and marketing — to help you find work or workers.

However, you can’t see job opportunities until your profile is approved, which is difficult in some cases. Upwork is saturated with talented freelancers from all areas, and many have difficulty getting their profiles approved.

But once you’re up and running, it’s easy to apply for jobs that suit your expertise. For every proposal you submit to a potential client, you spend about two credits. You receive credits when you start out on the site, and also earn them by doing jobs. They’re quite easy to use, and few people ever run out of credits.

Reputation
Reputation
Score:2/3

Upwork is one of the best-known sites for freelancers. It has a review score of 4.1 out of 5 on Indeed reviews, with many stating it helped them find work in their field.

A common complaint is that it’s difficult to get approved unless you work in a niche area, though this is understandable, considering the number of freelancers who are already registered. Reviewers say that Upwork helped them find jobs quickly and easily, and also allowed them to maintain a good work-life balance.

Upwork is not rated by the Better Business Bureau.

Customer Service
Customer Service
Score:2/3

Upwork customer support is thorough and easily accessible, but only to its members. It has a support-bot function that acts as an interactive search to help find answers quickly, as well as a broad FAQ section, email support, and phone support. The Community section helps you find questions that others have asked and lets you ask your own question if you can’t find the answer. The support-bot function sends you an automated response to your question and while it’s very quick to use, UpWork did not respond to our email within five working days.

Bottom Line
Bottom Line

A site for freelancers to find and make some decent money using their skills, once they can get approved, of course. An invaluable resource for employers who need a job done quickly and professionally.