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Postmates is a company that hires independent couriers to bring you “anything, anytime, anywhere.” It provides food delivery and grocery delivery. Almost anyone can sign up to be a courier, meaning you can make some extra cash if you own a car or even a bike. If you can’t pick up your laundry or want something from a store that doesn’t offer delivery, Postmates will save the day.
Bang for Your Buck Score:1/3
Postmates was created to make your life easier. If you’re willing to pay for the luxury of having your laundry dropped off at your door, this app is for you. Delivery charges apply.
As a user, you can sign up for a free trial to see if the service works for you. With the free trial, you still pay for whichever services you choose with the delivery waived. Postmates offers a membership option. If you sign up, you don’t have to pay delivery fees on orders over $15 and also don’t have to pay surge pricing. The membership options are $7.99 a month, billed annually, or $9.99 a month when paid monthly. The delivery and service fees vary per restaurant, and when you add a tip on, it adds up. The base delivery price is $5 with an additional 9 percent service fee for the value of the item you requested for delivery. The final delivery cost will be determined based on the distance from pick up to drop off and the courier’s capacity.
As a worker, you can make up to $25 an hour, depending on where you are. Postmates sometimes offers a “bonus” for every delivery accepted within a specified time grame and completed on time. Tips also add up.
Ease of Use Score:2/3
Both the app and website are laid out clearly. You must log in to start your order. Choose where you want to order from and add the items to your cart. The fees are calculated after check out. Postmates delivers just about anything. Some example include a burrito, an outfit, or headphones.
If you’re a worker, simply log in and start your shift. You’ll get a request for pick up. If it’s a food request, the customer service team will sometimes place the order for you so it’s prepared when you arrive. Other times you will have to place the order yourself. The app will update you during the process, notifying you periodically, such as when the food is ready.
Postmates will provide you with a prepaid card. Before making your first delivery, you must activate this prepaid card. In order to do this, you log in to the Fleet App on your iPhone or Android. Next, you go to account setting, tap on “Prepaid card”, find the “Activate card” button, and click it. This will take you to a form where you will enter the last four digits of your card number and identifier. Your card number is the 16-digit number across the center of the card. Your card identifier is the 10-character alphanumeric code on the bottom left of your card. Once your card is activated, follow the next steps in your inbox and begin accepting offers!
Postmates is one of the best-known courier services on the market at the moment. The app itself has a score of 4.1 on the Apple App Store.
Workers rate Postmates 3.3 out of 5 on Indeed, with many stating flexible hours as a pro. Negatives include customers avoiding tipping and also wear and tear on your car.
Postmates is not Better Business Bureau accredited.
Customer Service Score:2/3
The only way to reach customer service is to submit a request form, and Postmates will get back to you. The company usually responds within 24 hours. When we contacted Postmates customer service using the request form, someone answered within four hours.
According to its website, to report a wrong order you should go to the Postmates order history page in the app or the “Deliveries” page on the website and tap the name of the merchant’s whose delivery was wrong. This will take you to “Contact Support” and someone will resolve your issue as soon as possible.
If you want something delivered quickly that you probably couldn’t get delivered otherwise, Postmates is your solution (just expect to pay a price for the convenience).