MobileHelp Review
7/12

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MobileHelp offers a basic emergency device as well as a discreet wearable that gives wearers confidence, no matter where they go.

Bang for Your Buck
Bang for Your Buck
Score:3/3

The traditional in-home Mobile Help Classic emergency medical system protects your loved one at home even without a landline or a cellphone using AT&T’s cellular coverage system. It comes with a base and one alert button. For added security, automatic fall detection can be added. Even if the user is unable to press the button to call for help, the MobileHelp Fall Button provides protection by automatically sending an alarm in the event of a fall.

The traditional in-home Mobile Help Duo utilizes AT&T’s cellular coverage system. It comes with the base, an additional mobile device, and a charger, plus a waterproof pendant or bracelet. For added security, automatic fall detection can also be added.

The Solo is an easy-to-use, lightweight mobile emergency medical system that works while the user is at home and away. Summon emergency help, backed with GPS location technology, with a simple push of a button — no home base required.

MobileHelp Smart has a built-in microphone and speaker, activity tracking, vital sign sensors, and health-focused applications, making it the most advanced of all MobileHelp offerings. This discreet wearable looks like most smartwatches and provides 24/7/365 protection with the ease of a smartwatch. Crafted by MobileHelp and Samsung, the MobileHelp option gives your loved ones the peace of mind to live their lives as they choose.

Ease of Use
Ease of Use
Score:2/3

The buttons themselves are pretty easy to click, and the mobile option is rather user-friendly. The traditional pendant buttons seem to drain quickly, which could be an issue when away from the house.

Many add-ons, including medication reminders, are easy to use. Simply schedule medication reminders online using MobileHelp Connect to receive friendly reminders through the cellular base station.

Customer Service
Customer Service
Score:1/3

Since MobileHelp doesn’t have the fastest or highest quality emergency response performance, it’s not ideal for someone dealing with a life or death condition. However, if added security is what you’re looking for, MobileHelp is a solid choice in its price point.

It’s based in Boca Raton, Florida, and has served clients in all 50 states. Not only does MobileHelp provide medical alert services directly to consumers, but it also develops and distributes its technology to other medical alert companies.

Reputation
Reputation
Score:1/3

MobileHelp was created in 2008 with the goal of providing the leading personal emergency response system technology. Short-range, slow customer service and a delay in replacing products have hedged the company’s brand reputation.

Bottom Line
Bottom Line

The MobileHelp GPS phone offers a great range of freedom, giving your loved ones the ability to retain their independence with peace of mind. The system is easy to set up, with no additional fees for installation or activation.

There aren’t many additional features, such as carbon monoxide or fire monitoring, but you do have the choice of a plan that includes GPS monitoring and fall detection. MobileHelp Smart is the company’s best offering — its primary value for customers.