Medical Care Alert Review
8/12

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Medical Care Alert is a family-owned business in Michigan, Medical Care Alert offers nationwide coverage with AT&T. It is also the only brand to have Spanish-speaking operators on staff at all times.

Bang for Your Buck
Bang for Your Buck
Score:3/3

With four different services to fit your loved one’s lifestyle, Medical Care Alert is one of the most price-conscious brands on the market. Its push-button wristwatch and necklace devices are both comfortable and discreet. The functions are designed for simple use by just pressing a button, instantly connecting seniors with the company’s emergency response system.

Each medical alert device from Medical Care Alert serves different purposes. The Home system is the basic in-home medical alert system with a remote emergency button and a base unit. The Home & Yard unit has an extended range that can be reached from around the client’s entire property. And the Home & Away system features built-in GPS capabilities and two-way voice functionality, so users can take it anywhere and be connected.

Medical Care Alert’s new product, Home & Away Elite, allows customers to travel anywhere with nationwide coverage through AT&T. It offers optional automatic fall detection and is water-resistant.

The Home Medical Care Alert Base Station’s sensitive microphone and speaker allow your family member to hear the representative from most, if not all, parts of the home.

Ease of Use
Ease of Use
Score:0.5/3

The button is water-resistant and easy to push, even with arthritic hands. Medical Care Alert’s call buttons are offered in three styles: pendant, wrist, and clip-on.

Depending on the client’s response and the situation, Medical Care Alert will contact someone on the specified contact list, such as a neighbor or family member. This number may show up as “unavailable” or “unknown,” making it less likely a member on the list will respond.

The company will contact the appropriate emergency responders in the area in the event of a real emergency. If users are unable to communicate, Medical Care Alert will assume they need urgent help and dispatch an ambulance.

Many customers complain about how bulky the device is to wear and a long response when the button is activated.

Customer Service
Customer Service
Score:2/3

Medical Care Alert has multiple, dedicated call centers throughout the U.S. The company provides the very best medical alert systems and monitoring in the industry, with EMT/EMD-certified operators who understand and care about seniors.

The call centers have Spanish-speaking operators available during each shift to ensure your loved one is take care of. And since no one likes to be alone in an emergency, an agent will stay on the line upon request, maintaining voice contact with your loved one until help arrives. It is the only agency that has bilingual operators on duty at all times.

Reputation
Reputation
Score:2/3

A Michigan-based, family-owned company, dedicated to providing the very best in medical alert monitoring, Medical Care Alert has been awarded the Super Service Award by Angie’s List readers for six years in a row.

While there are no long-term contracts, activation fees, or installation costs, making it very simple to begin service, there can be issues with returning the equipment and recovering the cost of faulty equipment. It’s suggested you test the devices as soon as they arrive to prevent any miscommunication or unwanted fees.

Bottom Line
Bottom Line

There are four system options that come with many extra features at an affordable price to meet the needs of different people. Since there are no long-term contracts, activation fees, or installation costs, it’s simple to begin service.

With an array of options to wear the safety button, there is a learning curve for what works best for your lifestyle. Some clients have reported not getting responses over weekends or due to high call volumes.