LifeStation Review
10/12

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LifeStation has GPS benefits at home and on the go. A personalized contact plan ensures clients’ safety, even if they can’t speak. The company has a low price, no contract, and a cancel-anytime policy with a 30-day money-back guarantee.

Bang for Your Buck
Bang for Your Buck
Score:2/3

LifeStation offers three system types based on connectivity needs: In-Home Traditional, In-Home Plus, and Mobile with GPS.

In-Home Traditional, the most affordable of the three systems, is designed for customers that have landline telephones. In-Home Plus systems are designed for users who don’t have landline telephones. The Plus system uses its own cellular connection to complete calls to the monitoring center.

The Mobile with GPS unit functions in the same way, but isn’t tethered to a wall power supply and instead uses its own rechargeable battery. You can use the Mobile with GPS system both at home and on the go. It also allows the wearer to communicate directly with the LifeStation monitoring center without the need for a base station.

When any of the systems are targeted and the wearer cannot speak, the center will follow the personalized contact plan that has been arranged during the initial set-up. This can include family, friends, or emergency services in the order the client has preselected.

You can also get fall detection as an add-on to one of these plans. Fall detection uses a sensor to determine when somebody has fallen and will then notify LifeStation.

Ease of Use
Ease of Use
Score:3/3

One-click access to emergency monitoring staff is available in case of any emergencies. When a medical emergency occurs, the user clicks on the help button, which he or she can adjust and wear either as a necklace or a bracelet. This places an emergency call to LifeStation’s call monitoring center. A LifeStation care specialist will then connect and help the user.

This is truly the easiest of all devices. There is simply one button to press, and your loved one is connected to help.

Customer Service
Customer Service
Score:3/3

LifeStation care specialists complete a six-week training course followed by an apprenticeship program with a veteran specialist who will certify the trainee to work independently. LifeStation makes customer service a priority, staying on the line with your loved one until help has arrived. This extra attention makes all the difference when your loved one is scared and alone. The LifeStation medical alert system operates its own monitoring center in the U.S. You can connect with a person — rather than a machine — 24/7.

Reputation
Reputation
Score:2/3

With 40 years in the medical alert community under its belt, LifeStation takes pride in having the quickest response time in the industry. The company specializes solely in medical alert systems; it does not offer related services such as medication dispensing or carbon monoxide alerts to customers.

Consumer reviews and multiple generations of users have given LifeStation a solid reputation of reliability and consumer trust. Plus, the Better Business Bureau gives it an A+ rating. It is known for quick response times and a well-trained staff that is easy to work with.

Bottom Line
Bottom Line

LifeStation has a long legacy of high-quality customer service, and its straightforward, simple-to-use devices are ideal for seniors who are less tech-savvy. Its pendants are waterproof, ensuring that your loved one will be safe, even in the riskiest circumstances. While LIfeStation doesn’t offer as many mobile options for very active seniors, it has options for those on the go, all at an affordable price point with U.S.-based emergency and customer call centers.