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Instacart Reviews

•  3 minute read

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We know what you’re thinking, but no, Instacart isn’t an app filled with aesthetic grocery pictures. It’s even better. Instacart hires someone to shop for your groceries and deliver them to you, no matter where you are, just like that. You can use the app or site to order your groceries to your door. Or you can work as a shopper for Instacart, becoming the delivery person yourself.

 

Bang for Your Buck

Instacart offers a free two-week trial so you can test out the services, and a yearlong subscription costs $149. The subscription means you get free delivery when your order is over $35. Otherwise, it’s $5.99.

There is a service fee added to each order. However, you have the option to change this service fee and tip your delivery person directly while checking out. Or you can tip the person at the door.

It’s also important to note that certain grocery stores will mark up items, making your grocery purchase a little more expensive than if you did it yourself, even before you tip. But if you take into account the amount you save on gas, impulse buying, and even time, it may be worth it.

 

Ease of Use

Instacart is extremely easy to use both on the website and on the app. You choose a store, add the items you want to your cart, and check out.

This app was designed to make your life easier, and it does just that with a simple layout that allows you to browse food categories and stores, and even find coupons for the best deals. You can also give special instructions to your shopper if you’re particular about certain items, like how you want your fruits and vegetables.

 

Reputation

Instacart is the primary delivery service used by Whole Foods, CVS Pharmacy, Fairway Market, and some other major stores. With over 150,000 reviews on the Apple App Store and a score of 4.8 out of 5.0, Instacart is an extremely popular site with a solid reputation.

Some of the shoppers complained of “slow days,” when they didn’t receive any jobs, but this seems to be a common problem for anyone working for a side hustle app like Instacart, especially in a less populated area.

One concern that many customers have is their shopper messing up their order. However, with the instant chat feature, your shopper can communicate with you while doing your shopping. If an item needs to be substituted, the shopper will give you options so you can choose. If an item is incorrect, Instacart will credit your account for that item. And if an item is missing, you won’t be charged for it.

 

Customer Service

The site and app both have separate “Contact Us” and “Help Center” pages.

Instacart also has a dedicated phone number and an email address to help answer any queries. Plus, it’s extremely active on Twitter, where representatives respond to customers.